| Item | Description | Question | Response |
|---|---|---|---|
| R1 | The proposed LMS services shall be delivered on on-premises equipment as a cloud services hosted within the EU region, or alternatively as a multi-tenant managed on-premises solution, hosted by NORDUnet or any the listed NREN´s. | Could you define “on premises equipment”? | Please note that R1 reads: The proposed LMS services shall be delivered either without dependencies on onpremises equipment as a cloud service hosted within the EU region, or alternatively as a multi-tenant managed on-premises solution, hosted by NORDUnet or any of the listed NREN’s. On-premises equipment can be any equipment i.e. servers or storage. |
| R5 | The data associated with the services shall be encrypted in transit and at rest. | Elaborate what data should be encrypted (e.g. grades, assignments, passwords?). Define also “transit and at rest”. | The requirement calls for all data in the system to be protected by some form of encryption when stored on media (at rest) or when transported between different parts of the system or between the system and the client browser. Specifically it calls for https to be used for all web traffic and for encrypted channels to be used between (eg) a frontend system (eg a webserver) and backend services (eg a database) |
| R24 | The Bidder shall monitor and report on the availability of the services on a monthly basis, per Customer, and report in a format agreed with the Contracting party | Elaborate what data and format. | This can be pure availability (uptime), but will typically also involve other elements relating to the provided SLA. There are no fixed format prescribed. |
| R28 | Planned work request shall be communicated no less than 5 business days before planned work starts | Is planned work referring to activates related to risk of downtime? | It is referring to all planed work that will, or potentially will affect the service. |
| Q27 | Describe any options for using external cloud data storage outside the LMS, ie. Amazon C3 for storing data relating to the LMS | Does “Cloud storage” options refer to i.e. Office365, Dropbox, Google Drive data linked with LMS, or data produced by LMS? | This does related to the data produced by the LMS itself. |
| Q48 | Please propose your approach to benchmarking during the life of the Framework Agreement | What type of benchmarking is meant? | What is meant is benchmarking against comparable products in the market. |
| Other | Does NORDUnet prefer demo in local language i.e. Swedish and Danish or in English? | English is preferred. |
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