Creating ticket
NORDUnet/SUNET
Scheduled/Unscheduled
Scope?
(Link), (Software), (Hardware), (Routing)
List of templates depending on scope, other = all
Updating ticket
External update
Informative info
Internal update
Information not wanted seen in external update
Resolving ticket
Monitoring issue before closing
Closing ticket
Verify if problem is fixed
Outage MUST be filled in, even when planned maintenance
Informative final ticket report