Creating ticket

  • NORDUnet/SUNET
    • Scheduled/Unscheduled
      • Scope?
      • (Link), (Software), (Hardware), (Routing)
        • List of templates depending on scope, other = all

Updating ticket

  • External update
    • Informative info
  • Internal update
    • Information not wanted seen in external update

Resolving ticket

  • Monitoring issue before closing

Closing ticket

  • Verify if problem is fixed
  • Outage MUST be filled in, even when planned maintenance
  • Informative final ticket report
  • No labels