Creating ticket
- NORDUnet/SUNET
- Scheduled/Unscheduled
- Scope?
- (Link), (Software), (Hardware), (Routing)
- List of templates depending on scope, other = all
- Scheduled/Unscheduled
Updating ticket
- External update
- Informative info
- Internal update
- Information not wanted seen in external update
Resolving ticket
- Monitoring issue before closing
Closing ticket
- Verify if problem is fixed
- Outage MUST be filled in, even when planned maintenance
- Informative final ticket report