Table of content
Date and location
The meeting is kindly hosted by Forskningsnettet at DTU (building 304) in Lyngby,
and will take place on Tuesday the 15th of September
Agenda
09:15 Welcome and introductions
09:30 Discussing conclusions from last meeting and reviewing the NOC functions table.
Continue discussions about how to best use this information and develop the cooperation between the NREN operational depertments in NORDUnet.
12:00 Lunch
13:00 Review of the trouble ticket API and discussions how to continue development.
14:30 Break
15:00 UNINETT demonstration of their Network Inventory.
16:45 Wrap up and next meeting.
17:00 End of meeting
19:00 Dinner
Participants
Meeting notes
Introduction by Stefan
Mission statement, why are we here
Will be put on the wiki, and presented at the CTO meeting.
ISO standards what are they about, ITIL
Table, se Stefans notes
TT integration
Solve issue with maintenance first, establish shared calendar that you can subscribe to (ICS)
Web form for entering tickets, Kalmar union for ID mgt. / access
Standardise email format for exchange of data
Ticket title Upgrade of CS0
Ticket ID CSC 12345
Ticket Issuer FUNET.FI
Ticket status Opening
Ticket Type Scheduled
Problem start 20090923 23:50 UTC
Problem end 20090924 00:50 UTC (ISO format)
Free text (body) New sfw. To be installed and rtr reloaded
Impact (can be repeated) NO redundancy Down
-Affected org. NORDUnet FSKnet
-Service ID Sx1234
-Equipment ID
-Circuit ID Fx12345
Search and Display historical tickets
Next meeting January 12 and 13'th, Finland