After you have installed Trouble Ticket System plugin, you have a set of custom fields, validators and post functions you need to configure. You don't need to use them all and you don't have to use the same field name or description as in examples below.
JIRA has a default selection of field types (e.q. text, dropdown menu) to choose from. Customd field types extend JIRA's functionality. Custom fields types are needed when you want to perform complex validations or create fields that use external information sources.
Custom fields are used the same way as JIRA default fields. You can add them in transition screens and make them visible for only some of the issue types.
Custom fields in JIRA documentation
Field takes start and end times in UTC format. It doesn't accept overlapping values. Description is optional.
Field shows in UI as a normal text field. After saving previous values are printed above the field and they are not editable.
Total outage is automatically calculated after the ticket is saved.
Calculation is done with a custom post function.
Calculated outage is filled in uneditable text field Total outage.
See also: Validators
New text field appears when value "other" is chosen for scope.
When ticket is saved custom field related tickets searches for tickets that have same value(s) in the fields Connection, Equipment, Site or Affected customers. Related tickets is placed on tab Knowledge management.
This set off custom fields needs:
