Table of content

Participants

Wroclaw University of Technology
Lukasz Dudzinski
BELNET
Pieter Hanssens
Dirk Haex
NORDUnet
Stefan Liström

Notes from the meeting

Goal/deliverables

Investigating what has been done in this area before (ITIL?)
Defining functions used and needed by a NOC
Compare tools used to realize these functions
Organisation mapping (Who does what/expectations/responsibility)
Discuss process workflows (what is important to think about for different workflows)

Investigating which of the above is relevant for different kinds of sized networks

Producing a best practises, experience and implementations userguide

Functions:

Setting up/maintaining a NOC
Knowledge management
Reporting
Documentation
Measurements (Performance of the NOC (KPI)/network (SLA))

Tools:

Compare function areas

• tool taxonomy
• survey of European NRENs - what are they using

Workflows:

Who to handle information sharing

Developing:

Use opensource software for development. (pros/cons)

GA presentation

As a result of this meeting a presentation was made and presented at the General assembly at the Terena conference.
The presentation was well received and further discussions will be held during the summer whether a tF NOC will be started or not.