...
Functionality | JIRA | RT | |
|---|---|---|---|
"Responsibility assignment (WLA)" | XxX | x | |
Reassignment ("internal" issues) | XxX | x | |
Help us not forget (filtering/notifications) | XxX | x | |
Escalation ("external" notification)(X) |
| - | |
Distributed (shared) information flow) | - | - | |
Reporting (structured data) | Xx(X) |
| |
Knowledgebase | Xx(X) |
| |
External data repository connection | Xx | - | |
Tailoring/Extending | X | Xx | x |
x = currently implemented, 
= needs some tailoring to function, - = not implemented
API/Protocol for interchanging information between systems
-check for existing e.g. TM Forum specs
-implement in to Jira/request tracker
...