Table of content
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Agenda
Wednesday May 3'rd.
12:00 Welcome and introduction
12:30 who-is-who
13:00 - xx Discussion and decision on Operations Forum, scope, working methodology, etc..
18:30 Dinner
Thursday May 4'th.
09:00 Trouble ticket / incident management systems
What is in place in the different countries
Experience and best practices
Future Collaboration
11:30 Lunch
12:00 Inventory systems
Definition
What is in place in the different countries
Experience and best practices
Future Collaboration
14:30 -15:00 Wrap up and next meeting
Participants
NORDUnet
UNINETT
Forskningsnettet
RHnet
Funet
Goal
The following was agreed to be the goals of these Operational meetings:
Collaborate to develop common tools and processes.
Define best practice and scope for the different tools.
...
Topics for next meeting
-Feedback from workgroup about JIRA/RT API (Johan + Vegard)
-Inventory system