Description of essential fields in tickets
Page index
- # Assignee
- # Next action due date
- # Problem start
- # Problem end
- # Outage
- # Service
- # Connection
- # Equipment
- # Site
- # Affected organisations
- # Description
- # Impact
- # Update
- # Internal update
- # Escalation Time
- # Escalated to
- # External reference
- # Final ticket report
- # Fixer
Scope
The Scope describes what kind of fault or what kind of planned work will take place. To define the scope is important for knowledge management, generating reports and to make it easier for the person on NOC duty to differentiate between issues.
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