Page History

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Field takes start and end times in UTC format. It doesn't accept overlapping values. Description is optional.

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History based action update

Field shows in UI as a normal text field. After saving previous values are printed above the field and they are not editable.

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Total outage calculation

Total outage is automatically calculated after the ticket is saved.

Calculation is done with a custom post function.

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Calculated outage is filled in uneditable text field Total outage.
See also: Validators

Scope Selection

New text field appears when value "other" is chosen for scope.

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Related tickets is placed on tab Knowledge management.

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Problem start / end with outages

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• Fields for problem start / end in edit mode (filled manually)
• Fields for problem start / end in view mode (filled automatically)
• Hiding field, that handles showing and hiding the fields above in different modes
• Validator for "Validate that Problem start is not after first outage start in Outages and that Problem end is not before last outage end in Outages "
• Post function for "Autofill Problem start (calculated) and Problem end (calculated) from Problem start and Problem end if they are filled, otherwise autofill from Outages "

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Dynamic Value Picker Custom Field

Picker fields let you pick one or more values from predefined list. Values can also be added and they become available for other Jira users.

Note: to use Dynamic Value Picker Custom field you need to setup a data source (original uses EditGrid on line spreadsheets to store the values for the picker)

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Vendor messaging

Vendor messaging tab lets you select from the vendors defined in the ticket field "Escalated to". You can select one or more vendors and cc addresses for each. Message automatically includes the basic issue details and you can also write an additonal text.

Message recipient and template is defined for each vendor.

Note: to use Vendor messaging you need to setup a data source (original uses EditGrid on line spreadsheets to store the recipients and templates)

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Post functions

Set next action due date for Unscheduled ticket

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Common use: you can use transition Empty issue fields in your workflow to eq. reset issue after cloning.

Portlets and gadgets

Quick create portlet lets you create an issue from the dashboard and to select the workflow step to open.

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