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ISO standards what are they about, ITIL
Discussion and updates to tools Table, se see Stefans notes and update in table
TT integration
Solve issue with maintenance first, establish shared calendar that you can subscribe to (ICS)
Web form for entering tickets, Kalmar union for ID mgt. / access
Standardise email format for exchange of data
Ticket title | Upgrade of CS0 | |
Ticket ID | CSC 12345 | |
Ticket Issuer | FUNET.FI | |
Ticket status | Opening | |
Ticket Type | Scheduled | |
Problem start | 20090923 23:50 UTC | |
Problem end | 20090924 00:50 UTC (ISO format) | |
Free text (body) | New sfw. To be installed and rtr reloaded | |
Impact (can be repeated) | NO redundancy | Down |
-Affected org. | NORDUnet | FSKnet |
-Service ID | Sx1234 | |
-Equipment ID |
| |
-Circuit ID |
| Fx12345 |
Search and Display historical tickets
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