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- UNINETT - VV
Because of bad weather conditions, two links to northern Norway were down simultaneously.
But due to the third (Cross border fiber) link recently provisioned through SUNET, the traffic was saved for the northern part of Norway.
UNINETT is involved in running fibreproject for connecting Longyearbyen to Nyålesund with (multiple) sea-cables. The application for permit to
build have been delivered to Sysselmannen on Svalbard, possible delivery in 2012.
Telephones in UNINETT are now sip based. One of the reasons for this is cost savings with SIP equipment compared to e.g. the old PBX.
The switchboard application is developed inhouse. Hopefully this will also allow UNINETT to integrate the phones with other tools used by the NOC.
Several customers are now connected with 10G - FUNET - JO
DWDM network is now fully extended and reach the northern parts of Finland.
Merging of universities has resulted in more requests for point to point connections, mostly 1G lambdas.
The deployment of the MX routers are more or less finalized.
A large project currently worked on is the Kayaani datacenter. It will host the next supercomputer for CSC. It is scheduled to be operational in about a year. Cooling and power will be provided by water power. - FSKnet - JF
FSKnet are integrating layer two connectivity between universities.
FSKnet are spending alot of time on provisioning lightpaths
FSKnet have change chassis on core router to get a new service contract. - SUNET - FP
The SUNET sites redundancy project is now finalized, the SUNET core is now divided between two sites in Stockholm.
The next large project will be to switch CPEs for the SUNET customers. The plan is to replace the Ciena 4350 equipment with Juniper MX80 equipment. - NORDUnet - FP
There have been major problems with one of the links between Greenland and Canada. The new estimated repair time is within three weeks of this meeting. - RHnet
RHnet is in the process of upgrading the routers in the POPs to 10G and IPv6 capabilitescapabilities. We have now finished about a third of the POPs and are able to offer 10G and IPv6 native connectivity to the largest memebers members (very little uptake so far, as most of them need to upgrade their equipment also).
RHnet are currently upgrading L3/L2 equipment (C4809) to 10G capable C3560-12Ds).
The operation support for RHnet is now contracted to the University of Iceland, but still minimally engaged yet. RHnet has discontinued
the Usenet service, as well as central web-proxy services. These are now run by the members interested in these services.
RHnet have had two periods of severe problems with our US connectivity (basically all traffic to/from RHnet to US destinations was degraded for many hours on two occationsoccasions). These were caused by faulty equipment/fiber on the NORDUnet circuit to St.Johns via the Greenland-Connect Sea-cable.
These are NORDUnet circuts, so we were not directly involved in debugging this and basically this path is not in use now (the
cable is down due to cable-break at sea between Greenland and Canada).
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BJ presented an update of the SUNET and UNINETT CBF project
SL asked how fiber breaks are handled onthe on the fiber that cross the border.
The UNINETT and SUNET supplier have a good relationship, the UNINETT supplier even have access to the Swedish site (in Abisko).
When there is a fiber break UNINETT takes responsibility for the measurement and depending on the result of the measurement respective supplier will fix the problem. I.e. the UNINETT supplier will measure the fiber from the site in Norway and if the fiber break seems to be on the Norwegian side of the border they will handle it. But if the break seems to be on the Swedish side of the border they will report this to SUNET and the SUNET supplier will handle the fiber break.
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- NORDUnet
- Network Inventory development progress report and demo - JL
JL presented the prof of concept version of the Network inventory (NI).
The plan is to have a production version of the network inventory in Q3. The participants at the meeting were interested in getting more information when the production version would be operational. It was decided that Stefan will arrange a Demo when the network inventory is in the production stage.
New AP on Stefan, arrange a Demo of the production version of the Network Inventory
The current version of the NI can be accessed at the following address:
nidev-consumer.nordu.net
Contact Stefan for authentication information. - Single sign on and federated login migration - SL
NORDUnet have now started connecting their services and applications to a Single Sign On setup and at the same time federating authentication towards their external services. Organisations participating in Kalmar2 or individuals with a Protect Network account can now use their own IdP account to get access to e.g. portal.nordu.net and project.nordu.net.
The SSO backend is an integrated setup of an LDAP database, Cfengine, Kerberos, Active directory and the Atlassian product Crowd (which is used for web application). To also achieve federated access using Crowd NORDUnet has written a Shibboleth plugin module for Crowd.
- Network Inventory development progress report and demo - JL
- UNINETT
Due to time restraint this topic was moved to Thursday instead.- Monitoring, issue tracking and documentation integration - VV
UNINETT are planning to document alarms (and test for common problems) with links between monitoring to documentation
A common problem is that a NOC get alarms that they do not necessarily need to act on right away. This creates a situation where it is hard to distinguish between which alarms to handle right away and which can wait for some other time. Which can lead to a situation where critical problems are not fixed as fast as they should.
SL pointed out that it is important to only send the noc alarms that needs to be handled directly, otherwise the above situation will certainly appear very fast.
In UNINETT the NOC manager sign the documentation directly in the documentation system when it is handed over to make sure which services are accepted by the NOC and monitored.
The UNINETT documentation system keep information about services and dependencies for services, i.e. if a host goes down it show which services and customers are affected. The system consist of a database in the backend with a web frontend.
What UNINETT are now investigating is if it is possible to autpmatically automatically make tickets from their monitoring applications. There are currently some debate in UNINETT how to handle trouble tickets for the NOC and if they should implement a trouble ticket system.
JF pointed out that one reason to use a trouble ticket sytem is to show that things are done.
FP commented that the trouble ticket system is crusial crucial for creating reports used both internally and towards external providers. - Routines for documentation - VV
UNINETT are investigating how to improve their routines for documentation.
Documentation should be checked atleast once a year to make sure it is up to date. This can be ensured by having one person responsible for each service and send out automatical automatic reminders once a year to that person to check the documentation.
One of the challenges is to get people to transfer knowledge e.g. when they quit or move to a new position within the company. - Inventory data - VV
UNINETT would like to be able to keep more information about equipment and services and are investigating how to acheive achieve this. - Ticket system with focus on ticket handover - VV
UNINETT are investigating how to implement a ticket sytem system were interested in how others handle ticket handovers - SL commented that one thing that works well for the SUNET NOC is keeping a special field for when a ticket is due. I.e. if a customer or supplier have agreed to give feedback during a certain day or a ticket has passed the general "waiting time" if nothing has happened in the case. That way the NOC can filter the tickets and only have to see/work on the tickets that are important right now. This also makes handover to the next shift easier as you e.g. easily can see which planned maintenance tickets will have to be handled during that day.
- Monitoring, issue tracking and documentation integration - VV
- Other NREN tool development reports - all
UNINETT have also started investigating how to setup a customer portal. As the meeting was running out of time it was decided to continue discussing customer portals at a later operational forum meeting.
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- SUNET
SUNET has a separate CERT team which handle computer related incidents. The SUNET NOC has a set of procedures to follow depending on what kind of incident is reported to them and how it is reported. During a computer related incident the NOC always contact the CERT team. - UNINETT
The CERT in UNINETT is a separate group (about 5 persons) but they are part of the NOC rotation. - FUNET
FUNET has a separate CERT team with about four persons.
The CERT team is not part of the NOC.
Their main responsibility is serious denial of service attacks
Cert communicate with security managers at campuses and noc NOC communicates with network managers
FUNET are currently discussing how to create a clear responsibility and facilitate better communication between the NOC and the CERT team.
New AP on Stefan, send the SUNET procedures to the operational forum email list as an example how such procedures could look. - FSKnet
In FSKnet the CERT team is also a separate group which is not part of the NOC.
The CERT ask the NOC to create null routes when there are major issues.
The CERT is typically scanning for problems and using honeypots to register problems.
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David from WAYF presented how Kalmar2 is setup and how the different federations within Kalmar communicate between an IdP in each federatino federation and service providers connecting services to the federation.
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- either we have the next meeting as a face-to-face at the NORDUnet conference and then have a video conference meeting after summer
- or we have a video conference meeting sometime around the time of the NORDUnet conference and then a face-to-face meeting after summer
New AP on Stefan, check posibility possibility of having a face-to-face meeting at RHnet after summer.
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