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When you have raised an issue with a vendor you should receive case number from that vendor. This is important so we know that a case has been opened and also which number we should use when communicating to the vendors.
-strike-Alarm info: Dead field
-strike-Service verification: Dead field.
Final ticket report:
Short description of what the problem of the ticket was and how it was solved. You should be able to read this field independent from the rest of the ticket and still get a basic understanding of the ticket.
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