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This field should hold information of what kind of actions you have take in this ticket and information relevant to us.
Escalation time:
Time when you raise a problem to a vendor. This is important so we know how long the vendor has worked on it and if it needs to be escalated to higher levels.
Escalated to:
Name of vendor.
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When you have raised an issue with a vendor you should receive case number from that vendor. This is important so we know that a case has been opened and also which number we should use when communicating to the vendors.
-strike-Alarm info: Dead field
-strike-Service verification: Dead field.
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The time when the planned event should start.
Estimated outage:
An approximation of the outage in minutes during the time window specified in Maintenance window.