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Vendor messaging
Vendor messaging tab let's lets you select from the vendors defined in the ticket field "Escalated to". You can select one or more vendors and cc addresses for each. Message automatically includes the basic issue details and you can also write an additonal text.
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Note: to use Vendor messaging you need to setup a data source (original uses EditGrid on line spreadsheets to store the recipients and templates)
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Post functions
Set next action due date for Unscheduled ticket
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