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Field name | Type | Info | Configuration (if needed) |
|---|---|---|---|
Administrative issue | Multi Checkboxes | Used in filters to show administrators the issues that need their attention |
|
Alarm info | Free Text Field (unlimited text) |
|
|
Customer info | URL Field |
|
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Escalation time | Date Time |
|
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Estimated outage (minutes) | Number Field |
|
|
External reference | Text Field (< 255 characters) |
|
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Final ticket report | Free Text Field (unlimited text) |
|
|
Impact | Free Text Field (unlimited text) |
|
|
Maintenance window ends | Date Time |
| Only for issue type Scheduled |
Maintenance window starts | Date Time |
| Only for issue type Scheduled |
Next action due date | Date Picker |
|
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Priority | Select List |
|
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Problem end | Date Time |
| Only for issue type Unscheduled |
Problem end (calculated) | Date Time | Compares to outages and resets if needed |
|
Problem start | Date Time |
| Only for issue type Unscheduled |
Problem start (calculated) | Date Time | Compares to outages and resets if needed |
|
Scope description | Text Field (< 255 characters) |
|
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Service info (SLA) | Free Text Field (unlimited text) |
|
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Service verification | Free Text Field (unlimited text) | How to verify that service is ok |
|
Supplier info | Free Text Field (unlimited text) |
|
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