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Administration -> Screens
Create issue types
For TTS we commonly need at least two issue types: "Scheduled" and "Unscheduled". Create these two issue types and Issue type scheme "TTS" to hold them
Administration -> Issue types
Create workflow
Create new status Opening
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Field name | Type | Info | Configuration (if needed) | ||||
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Administrative issue | Multi Checkboxes | Used in filters to show administrators the issues that need their attention |
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Alarm info | Free Text Field (unlimited text) |
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Customer info | URL Field |
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| Description | Free Text Field (unlimited text) |
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Escalation time | Date Time |
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Estimated outage (minutes) | Number Field |
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External reference | Text Field (< 255 characters) |
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Final ticket report | Free Text Field (unlimited text) |
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Impact | Free Text Field (unlimited text) |
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Maintenance window ends | Date Time |
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Maintenance window starts | Date Time |
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Next action due date | Date Picker |
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Priority | Select List |
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Problem end | Date Time |
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Problem end (calculated) | Date Time | Compares to outages and resets if needed |
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Problem start | Date Time |
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Problem start (calculated) | Date Time | Compares to outages and resets if needed |
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Scope description | Text Field (< 255 characters) |
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Service info (SLA) | Free Text Field (unlimited text) |
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Service verification | Free Text Field (unlimited text) |
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Supplier info | Free Text Field (unlimited text) |
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