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Thursday May 4'th.
09:00 Trouble ticket / incident management systems
What is in place in the different countries
Experience and best practices
Future Collaboration
11:30 Lunch
12:00 Inventory systems
Definition
What is in place in the different countries
Experience and best practices
Future Collaboration
14:30 -15:00 Wrap up and next meeting
Participants
NORDUnet
Stefan Liström
Jörgen Qvist
UNINETT
Olaf Schjelderup
Vegard Versterheim
Håvard Eidnes
Håvard Husslid
Forskningsnettet
Jan Ferre
RHnet
Marius Ólafsson
Funet
Kaisa Haapala
Goal
The following was agreed to be the goals of these Operational meetings:
Collaborate to develop common tools and processes.
Define best practice and scope for the different tools.
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